Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at nicestwearshop@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nicestwearshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nicestwearshop@gmail.com.
1. Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or assistance. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. Damaged, Defective, or Incorrect Items
Since our products are made-to-order, we prioritize quality. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Our Guarantee: If the issue is our fault (quality, wrong item), we will offer a Free Replacement or a Full Refund. You do NOT need to return the defective item to us.
To start this process, email us at support@nicestwear.com with:
- Your Order Number
- A clear photo of the damage/issue
3. Sizing Issues & "Change of Mind"
Because every product is custom-printed specifically for you, we do not offer returns or exchanges for sizing issues, color discrepancies due to screen resolution, or buyer's remorse (change of mind).
Please review our Size Chart carefully on each product page before placing your order.
4. Refunds (If Applicable)
If your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund (usually 5-10 business days).
5. Order Cancellations
You can request a cancellation within 12 hours of purchase. After this window, your order will have entered the production phase and cannot be cancelled.
6. Contact Us
If you have any questions concerning our return policy, please contact us at: support@nicestwear.com
